There is a possibility that claim Management Company fails to do justice with the borrower who is claiming for the mis-sold PPI. In that case, the claim management company is forced to make compensation to the claimant as announced by the government. The claim management companies usually make claims to the creditors on behalf of the claimant and charge some part of the compensation as an award. If the claim management company fails, then the claimants should go to the claim management regulator to redress their grievances. If the claimant still fails to get the claim, he may go to the financial ombudsman to redress the grievance. You can learn more about the claim management company from the websites of different claim management companies.